You likely have many questions or don't know what questions to ask. Here are a few common questions. If we haven't answered what's on your mind or if more come to mind, please reach out and we would love to speak with you!
WHERE ARE YOU LOCATED?
In Squamish, we are located in The Galleries Building at 41105 Tantalus Road in unit 122. Our space is near the north end of the building, on the front side and visitor parking is available in the side parking lot, back area visitor parking or on the street out front. Our front door is on the front side of the building. Look for the yellow chairs.
HOW DO I BOOK A SESSION?
Online booking is available or please feel free to reach out to speak with one of us to find out more. You can find our individual contact information in individual counsellor bios. Our general email address is email@example.com
HOW LONG IS A SESSION?
Sessions are 60 minutes long. Please be on time so we can get the most out of our time.
HOW MANY SESSIONS CAN I EXPECT TO ATTEND?
The number of sessions depends on you. Many people come to counselling with a specific issue they want to tackle and once they are feeling relief or more able to cope, they discontinue. Others make counselling an ongoing part of their health regimen.
DO I NEED TO PREPARE ANYTHING FOR THE FIRST SESSION?
You do not need to prepare anything. Many people like to keep a counselling journal where they note changes, observations or challenges between sessions and also use it as a place to record the gems that come up during session.
HOW OFTEN SHOULD I COME IN?
This is also your choice and somewhat dependent on what you are seeking guidance with. However, it is recommended that in most cases, at the beginning of the process, once per week or every two weeks is sufficient. Leaving too much time between sessions can lead to the loss of momentum and motivation. Therapy is like exercise in that progress will become more obvious if we take part regularly. However, it is also beneficial to leave at least a few days between sessions so that you have time to digest the work that has been done and give it a chance to play out in life outside of the counselling room.
WHAT ARE YOUR FEES?
Counselling fees may vary from counsellor to counsellor depending on experience and modality. Many of our practitioners charge $145/session for individuals, $165 for relationship and family counselling. All rates are subject to 5% GST. Services offered by interns who are completing a Masters in counselling program are $50 +GST. Students are supervised and guided by an experienced, registered counsellor.
You may pay by cash, e-transfer, cheque, credit card or debit or online using Jane Payments. Many prefer adding a credit card, which is securely stored, to their Jane account, so after a session they may leave without worrying about payment.
ARE YOUR SERVICES COVERED?
Counselling offered by Registered Clinical Counsellors is often covered through extended medical plans. Please check with your medical plan to see if you are covered. A receipt with your counsellor's registration number will be provided for reimbursement. Direct billing for counselling is not an option yet in BC.
IS WHAT WE TALK ABOUT CONFIDENTIAL?
What is spoken about is definitely confidential. Establishing an environment of safety where you can share absolutely anything is a priority. There is nothing that you can share, no matter how taboo or “abnormal” you, or society, feel it is, that we will not listen to and unconditionally accept non-judgementally. We approach our work with open-minded curiosity and respect. This being said, there are rare situations in which confidentiality cannot be guaranteed and these will be discussed at the beginning of the first session.
WHAT TYPE OF COUNSELLING DO YOU PRACTICE?
We have training, education and experience in many different theories and approaches. We are happy to explain more about this in person or over the phone. It is one of our strongest beliefs that since everyone is unique, it is necessary that we borrow from many different theorists and utilize many different approaches depending on what feels like a best fit for an individual’s needs. But, no matter what approaches we use, we believe that the therapeutic relationship that is developed with each client is the most vital component of success in counselling. For information specific to a therapist you would like to connect with please browse their bio above or feel free to reach out. We'd love to hear from you!
WHAT IF I NEED TO CANCEL OR CHANGE AN APPOINTMENT?
If you cannot make it to a session, please cancel at least 24 hours ahead of time. There are a limited number of appointment spaces available in a week and there are likely others who would like to use your appointment time if you need to cancel. As it is difficult to fill the space within 24 hours of cancelling, it is our policy is to charge the full price of a session for missed appointments or appointments that are cancelled within 24 hours of the appointment time.